Official website & support · novasecurevpn.xyz

Private, secure internet with NovaSecure VPN

NovaSecure VPN helps you browse safely on Wi-Fi, protect your privacy, and access your favorite content securely. This website is the official home and support center for the NovaSecure VPN mobile app.

Download on the App Store Need help? Go to Support
Version: NovaSecure VPN for iOS Support email: [email protected]

What NovaSecure VPN does

NovaSecure VPN is designed to make your online activity more private and secure. Below is a quick overview of how the app protects you.

🔒 Encrypted connection

NovaSecure VPN creates an encrypted tunnel between your device and our servers. This helps protect your data from being intercepted by third parties, especially on public Wi-Fi networks.

🛡️ Privacy-focused design

We do not sell your personal data. Connection data is minimized and used only to provide and improve the service in line with our privacy policy.

🌍 Global servers

Connect to different server locations to improve your connection stability and access region-specific services where legally allowed.

📱 Easy to use

One-tap connect, clear status indicators, and helpful error messages make it simple to stay protected even if you’re new to VPNs.

Quick troubleshooting

If you are having trouble using NovaSecure VPN, try the steps below before contacting support.

Connection problems
  • Check that your internet connection (Wi-Fi or mobile data) works without the VPN.
  • Open NovaSecure VPN and tap “Disconnect”, then “Connect” again.
  • Try switching to another server location inside the app.
  • Restart your device if the issue continues.
Subscription or billing issues
  • All payments and subscriptions on iOS are managed through your Apple ID.
  • Go to Settings > Your Name > Subscriptions on your device to view or cancel your NovaSecure VPN subscription.
  • For billing problems or refunds, please contact Apple Support directly, as developers cannot access your payment details.
How do I contact NovaSecure VPN support?
You can email us at [email protected]. Please include:
  • Your device model (e.g., iPhone 14)
  • Your iOS version (e.g., iOS 18.0)
  • App version (found in the app settings)
  • A clear, step-by-step description of the issue
What information does NovaSecure VPN collect?
We only collect the data necessary to operate and improve the service, such as basic diagnostics and anonymized usage statistics. We do not inspect the content of your traffic. For full details, see our Privacy Policy below.
Is it legal to use NovaSecure VPN?
VPN usage is legal in many countries, but local laws may differ. You are responsible for complying with the laws and regulations of your country or region when using this app. NovaSecure VPN must not be used for any illegal activities.
Does NovaSecure VPN guarantee 100% protection?
No security tool can guarantee 100% protection. NovaSecure VPN is one layer of protection that helps secure your connection and improve your privacy, but you should still follow best practices such as using strong passwords, keeping your device updated, and avoiding suspicious links and websites.

Contact support

You can always email us directly at [email protected]. The form below can also be used as a template for your message.

This form does not send data directly. Please copy your message and send it to [email protected].

Privacy, safety & legal

This is a short summary of how NovaSecure VPN handles your data. For a full and legally binding version, please refer to the in-app Privacy Policy and Terms of Use.

Privacy Policy (summary)
  • We collect only the minimum data needed to run the service (such as connection diagnostics and basic analytics).
  • We do not inspect or log the contents of your encrypted internet traffic.
  • Personal information (such as your email address, if provided) is used only for support and account-related communication.
Responsible use
  • Do not use NovaSecure VPN for any unlawful activities, harassment, or abuse.
  • Some websites or services may restrict VPN access. Please respect third-party terms of service.
  • The app is not intended for users in regions where VPN usage is prohibited by local law.
Data & security
  • We use industry-standard encryption protocols to protect your connection.
  • Access to infrastructure is restricted and monitored to help prevent unauthorized access.
  • If we ever identify a security issue that affects you, we will attempt to notify you and fix it as quickly as possible.

Important: No VPN service, including NovaSecure VPN, can provide absolute protection. You remain responsible for your own online behavior and for complying with all applicable laws and regulations.